FAQ

ACCOUNT

Do I need to create an account to place a catering order?

  • Yes. This will enable you to view current and past orders, access invoices and update your account information.

 

How do I create an account?

  • Click the Sign Up link at the top of the page, and then click “Create an Account.” You’ll be directed to a registration page where you’ll enter your information.

 

How do I sign in to my account?

  • Simply click the Sign In link at the top of the page.

 

Can I create a corporate account?

  • At this time, we’re unable to register corporate accounts.

 

How do I update my account information?

  • To update your registered account information at any time, Sign In to your account with your user ID and Password.

 

CUSTOMER SUPPORT

 

What are your hours of operation?

  • The Starbucks® Catering team is available Monday–Friday, 5 am–5 pm. Reach us by phone at 844-357-1544 or email us at catering@starbucks.com.

 

DELIVERY

Where do you deliver?

  • Currently, we deliver to a geofenced area of Seattle - east to Columbia City, north to Fremont/Wallingford, and south to Georgetown & Delridge. 

 

Is there a charge for delivery?

  • A $20 flat delivery fee will be added to all orders. There is no minimum order required.

 

When do you deliver?

  • Orders can be scheduled for delivery Monday–Friday, 7:30 am–2:45 pm.

 

How specific can I be when requesting a delivery time?

  • We offer a 15-minute window for all deliveries.

 

Do you offer any setup or cleanup?

  • We’re unable to provide setup or cleanup services.

 

MENU

How do I view the menu?

  • Simply click Catering Menu at the top of the page or click here for a printable version.

 

Why is the catering menu different from the store menu?

  • For our catering menu, we’ve curated a selection of food and beverages to meet a variety of tastes (including vegetarian options), while maintaining our high standards for quality and freshness during delivery.

 

Where can I find nutritional information?

  • Caloric information is provided on our Catering Menu pages. Full nutritional facts are available here.

 

Can you work with dietary restrictions?

  • Our menu offers vegan and vegetarian options, but we’re unable to customize any of our menu items to meet specific dietary needs. We cannot guarantee that any of our products are free from allergens (including dairy, eggs, soy, tree nuts, peanuts, wheat and others) as we use shared equipment to store, prepare and serve them.

 

ORDERING

When do I need to place my order?

  • All orders must be placed by 12:00 pm the day before your desired delivery date. Orders for Monday must be placed by 12:00 pm on the Friday prior.

 

How do I place an order?

  • Simply click the "Start Order" link at the top of the page, select the food and beverage items you want to order, and then follow the instructions to check out.

 

Is there a limit to the size of my order?

  • We gladly accept orders for up to 100 people.

 

Can I change or cancel an order?

  • Yes. We accept changes and cancellations by 12:00 pm the day before your delivery date. If you need to change or cancel an order after 12:00 pm the day before your delivery date, you may be charged the full amount of your order.

 

How do I change or cancel an order?

 

PACKAGING

Do orders include serveware?

  • Yes. We provide complimentary cups, plates, napkins and utensils with all orders. (Please note: We’re unable to provide additional ice with cold and iced beverage orders.)

 

Is the packaging recyclable?

  • Yes. All packaging that Starbucks® Catering uses is fully recyclable. Plates and utensils are compostable.

 

PAYMENT

How do I pay for my order?

  • We accept all major credit cards. We do not accept cash or checks.

 

How do I charge to a corporate account?

  • At this time, we’re unable to register corporate accounts.

 

Can I use my partner discount?

  • Starbucks® Catering orders are not eligible for partner discounts.

 

Do you accept tips?

  • Yes. You’re welcome to add a gratuity at the time you place your order. We cannot accept cash tips.

 

What is a pre-authorization?

  • When you place an order, an authorization is placed on your card. This allows us to secure payment on the day your order is fulfilled. Please note: You may see a “Pending” transaction on your account after you submit your order. The night after your order has been fulfilled, we will submit the transaction for actual processing of your card, and you will see the 'Pending' transaction move to a 'Posted' transaction on your account.

 

Why is the amount on my card different from the amount on my invoice?    

  • To account for tax differences, we pre-authorize 1% above the total amount of the order. However, you will be charged only the amount of your order.

 

May I keep credit card information on file with you?

  • Yes. You’re welcome to store your credit card information for quick and easy checkout. Our site is 100% secure.

 

How do I get an invoice for my order?

You’ll receive two emails regarding your order:

  • An email confirmation immediately after you place your order.
  • An invoice sent within 24 hours of placing your order.

 

What if I don’t receive an email confirmation and/or invoice?

If you are having issues receiving emails from us, here are a few tips:

 

STARBUCKS REWARDS

Can I earn Stars on my order?

  • Starbucks® Catering orders are not eligible for Stars. 

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